Frequently asked questions

Paynexis is a crypto payment processing platform for businesses, operated by Paynexis Global Ltd. It lets you accept cryptocurrency payments, convert between cryptocurrencies and send single or mass payouts through an API or a dashboard.

Businesses worldwide that want to accept crypto from customers or pay partners in crypto. SaaS and iGaming companies are our core segments, and other online businesses can apply too.

Crypto payment acceptance with permanent or one-time addresses, crypto conversion, crypto payouts and mass payouts. All of them work through the API or the dashboard.

These are not part of the offering described on this website. Paynexis focuses on crypto processing: accepting crypto payments, crypto conversion, payouts and mass payouts. Customers send each payment themselves; Paynexis does not run automatic recurring charges.

A permanent address stays linked to one customer or account and can receive repeated payments, which suits balance top-ups and regular deposits. A one-time address is issued for a single payment, such as an order or an invoice, which makes that payment easy to match.

Ask what the payment belongs to. If it belongs to an account that is topped up again and again, use a permanent address. If it belongs to one order or invoice, use a one-time address. Many products need both.

Supported assets: USDT, USDC, BTC, ETH, TRX, LTC. Supported networks: Bitcoin, Ethereum (ERC-20), Tron (TRC-20), BNB Smart Chain (BEP-20), Polygon, Litecoin. List the assets you need in your application and availability will be confirmed during review.

Customers should always send the asset and use the network shown with the address. A payment sent in another asset or on another network may be delayed or may not be recoverable, so show both clearly on your payment page.

No. Crypto payments are pushed by the customer from their own wallet to the address you show them.

It exchanges one supported cryptocurrency for another, for example to align received funds with your treasury plans or to pay recipients in the asset they expect.

Conversion follows the terms agreed with your business: a rate is quoted before you confirm each conversion, and the available pairs and limits are set during onboarding.

A payout sends funds to one recipient. A mass payout groups many transfers into one batch that is prepared, checked and submitted together, which suits commissions, rewards and grouped withdrawals.

Generally not. Once a transfer is confirmed on the blockchain it cannot be pulled back. Check the recipient address, asset and network before confirming.

Settlement terms: funds are credited to your Paynexis balance after the required network confirmations and can be converted, paid out or withdrawn on the schedule agreed during onboarding.

Not necessarily. The dashboard lets your team work without code. If you want payments and payouts inside your own product, your developers integrate through the API.

The API lets your systems issue permanent and one-time addresses, follow incoming payments, request conversions and send single or mass payouts.

API documentation is shared with your team during onboarding, after your application has been reviewed.

No. Paynexis never asks for seed phrases, private keys or wallet passwords, and the application form does not collect them. If anyone asks for them in our name, do not share them and contact us at info@paynexis.space.

Complete the seven-step application on our website. It covers your contact details, company, business profile, payment needs, expected activity, ownership and, for iGaming, licence details.

Typical review time: 3 to 5 business days. It can take longer if we need documents or clarifications from you.

No. Every business goes through KYB review, and Paynexis decides on each application individually.

Not in the online application. If documents are needed, Paynexis will ask for them after the initial review and explain how to provide them securely.

Not at the moment. To protect your data, answers are kept only in the open browser tab and are cleared when you close or reload the page. Have your company, ownership and volume details ready before you start.

It is used to review your business and to contact you about your application, as described in the Privacy Notice.

Commercial terms are tailored to your business following application review. We look at your business model, expected volumes and the products you need before proposing terms.

Because the right terms depend on how you use the platform. A SaaS company collecting invoice payments and an operator running daily withdrawals have very different needs, so terms are agreed after review.